Privacy Policy

Last updated: April 1, 2026

1. Introduction

ZenXO AI ("we", "our", "us") operates the website www.zenxo.ai and the trading platform at trade.zenxo.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide during registration or contact.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Trading Data: Strategy configurations, backtesting parameters, and results generated through our platform.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Send transactional emails (OTP verification, account alerts, backtest notifications)
• Improve and personalize user experience
• Analyze usage patterns to enhance platform features
• Ensure security and prevent unauthorized access
• Comply with legal obligations

4. Email Communications

We use Amazon SES (Simple Email Service) to send transactional emails only. These include:

• Account verification and OTP codes
• Password reset requests
• Backtest result notifications
• System alerts and security notifications

We do not send marketing or promotional emails. All email communications are essential for service delivery.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• AWS infrastructure with VPC isolation
• Encrypted database storage (RDS with TLS)
• AWS Cognito for secure authentication
• Regular security audits and monitoring

6. Data Retention

We retain your personal data only as long as necessary to provide our services. Backtesting logs are retained for 180 days and then automatically deleted. You may request deletion of your account and associated data at any time.

7. Third-Party Services

We use the following third-party services:

• Amazon Web Services (AWS): Cloud infrastructure, email delivery (SES), authentication (Cognito)
• Anthropic Claude AI: Strategy composition and AI-assisted analysis
• Zoho: CRM and business communications

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

9. Contact Us

For any privacy-related questions or requests, please contact us at:

• Email: tech@smarttouch.ai
• Website: www.zenxo.ai/contact

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.